Frequently Asked Questions
Find answers to common questions about our used auto parts, ordering process, shipping, and more.
Ordering & Payment
You can place an order through our website by browsing our catalog, adding items to your cart, and proceeding to checkout. Alternatively, you can call our customer service team at +1-800-590-1385 to place an order over the phone.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. We also offer financing options for orders over $500.
You can modify or cancel your order within 24 hour of placing it by contacting our customer service team. After that time, orders enter our processing system and cannot be changed.
Shipping & Delivery
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options (2-day and overnight) for an additional fee. Shipping times may vary for oversized or heavy items.
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location. Additional customs fees and import taxes may apply and are the responsibility of the customer.
Shipping costs are calculated based on the size, weight, and destination of your order. We offer free standard shipping on orders over $199 within the continental United States.
Returns & Warranty
We offer a 30-day return policy on all parts. Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the part was defective or we sent the wrong item.
Yes, all our used auto parts come with a 90-day limited warranty that covers defects in materials and workmanship. Some parts may qualify for extended warranty options at an additional cost.
If the part doesn't fit your vehicle and it's in the same condition as when you received it, you can return it for a full refund. We recommend double-checking your vehicle's specifications before ordering to ensure compatibility.
Parts Quality & Sourcing
We source our parts from reputable suppliers, certified auto recyclers, and through our network of trusted partners. All parts undergo a thorough inspection and testing process before being listed for sale.
Each part goes through a multi-point inspection process that includes visual inspection, functional testing when applicable, and verification of compatibility. Our quality control team ensures that only parts meeting our standards are sold.
While we specialize in quality used auto parts, we do offer select new parts and aftermarket components. You can filter your search by part condition (used, refurbished, or new) on our website.
Still Have Questions?
Our customer service team is here to help you with any additional questions you may have.