Frequently Asked Questions
Find answers to common questions about buying and requesting used auto parts from Used Part Zone.
Used Auto Parts FAQs
Find answers to common questions about used auto parts and requesting the part you need.
You can submit your vehicle and part details through our Request Used Auto Parts form. Provide as much information as possible so our team can better understand your requirements and assist you with your request.
Please provide your name, email address, phone number, city, vehicle year, make and model, and the specific part you need. You can also include any additional information that may help us understand your request.
Yes. You can contact our team if you have questions about a used auto part or need assistance with your request. You can reach us at +1-800-590-1385 or support@usedpartzone.com.
You may provide personal information such as your name, email address, phone number, city, address, and other details when using website forms or contacting us. The information we collect depends on how you use our website.
Privacy & Website
Learn more about cookies, information collection, and how we protect your personal information.
Yes. Used Part Zone uses cookies to help operate the website, personalize your online experience, and collect statistical or marketing information. Some cookies are required for the website to function.
When you visit our website, we may automatically collect certain device information, including your browser information, IP address, time zone, cookies, pages you view, and information about how you interact with the website.
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, modification, or disclosure. However, no internet or wireless transmission can be guaranteed to be completely secure.
Yes. If you have questions about our Privacy Policy or your personal information, you can contact us at support@usedpartzone.com.
Returns & Refunds
Find answers about cancellations, returns, refunds, and return requirements.
Yes. According to our Returns & Refunds Policy, you may cancel your order within 30 days of receiving the goods without providing a reason.
To request a cancellation, send a clear statement of your request by email to support@usedpartzone.com.
Refunds will be processed within 30 days of receiving the returned goods. The refund will be issued using the original payment method, and no reimbursement fee will be charged.
The customer is responsible for the return shipping costs and risk when returning goods.
Items must have been purchased within the previous 30 days and must be returned in their original packaging.
Custom or personalized items, perishable goods or items with an expired shelf life, unsealed items that are not suitable for return due to hygiene or health protection, and items that have been mixed inseparably with other products after delivery are non-returnable.
Contact Used Part Zone
Have another question? Get in touch with our team using the contact details below.
You can reach Used Part Zone by phone at +1-800-590-1385 or by email at support@usedpartzone.com.
You can also use our Contact Us form. Address: 7804 Wincanton Ct, Falls Church, VA 22043.
Still Have Questions?
Can’t find the information you’re looking for? Contact our team or submit your vehicle and part details through our request form.
